A residential gas service agreement is a contract between a natural gas service provider and a homeowner. It outlines the terms and conditions for the provision of natural gas to the home, including pricing, payment options, and customer service.
The 2019 residential gas service agreement includes several important changes that homeowners should be aware of. One major change is the introduction of a tiered pricing system. This means that customers who use more natural gas will pay a higher rate per unit than those who use less.
In addition to tiered pricing, the 2019 agreement also includes new payment options. Customers can now choose to pay their bills online, by phone, or through automatic debit. These new options make it easier for homeowners to keep track of their natural gas usage and payments.
Another significant change in the 2019 agreement is the introduction of a customer service guarantee. If a customer experiences a service outage or interruption, the service provider is now required to respond within a certain timeframe and provide updates on the status of the outage.
Finally, the 2019 residential gas service agreement includes new environmental initiatives. Service providers are now required to use more environmentally-friendly practices, such as reducing emissions from natural gas production and distribution.
In summary, the 2019 residential gas service agreement includes several important changes that will impact homeowners who rely on natural gas to power their homes. These changes include tiered pricing, new payment options, a customer service guarantee, and environmental initiatives. Homeowners should review their agreement carefully to ensure they understand these changes and how they will affect their natural gas service.